As a fostering agency Foster Care Group Wales constantly strive to provide an excellent service to all children placed, foster parents and local authorities. We are grateful for any feedback so that we can ensure we are delivering the best possible service and try to improve our services where necessary. We take all complaints and concerns seriously will respond to you within 72 hours of receiving the complaint. If you have a complaint or a compliment regarding any aspect of service you have received from Foster Care Group Wales, please e-mail [email protected] or if you would prefer please call us on 02920689849. We would also like to hear from you if you have received a good service from us.